See http://www.teletype.com/pages/support/faq.html for an expanded list of FAQ as well as updated information.
Contacting TeleType GPS.
TeleType GPS Co.
20 Park Plaza
Suite 510
Boston, MA 02116
When contacting us, please remember to give your customer ID (found on your TeleType GPS invoice) and release / version number of the software found under Help Menu.
For Online Tech Support, go to www.teletype.com/chat.