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FREQUENTLY ASKED QUESTIONS (FAQ)


TeleType FAQ PRE-SALES QUESTIONS

  1. What is the most recent version of TeleType Software?
  2. Does TeleType GPS support Pocket PC 2003 OS?
  3. Which PDA do you recommend and what accessories do I need?
  4. What is the warranty period for the GPS hardware?
  5. What is the difference between the WorldNavigator Bundle and the Premium WorldNavigator Bundle?
  6. What do I need to buy if I want to use maps for Streets, Aviation, Marine, and Topography?
  7. Which PDA do you recommend for use with TeleType GPS?
  8. How can I know which TeleType products are supported on my PDA?
  9. What kind of computer do I need to run the TeleType GPS software?
  10. How much memory do I need to store maps?
  11. Can I use my own GPS receiver and buy just your software?
  12. How precise is the GPS?
  13. How often does the GPS update position?
  14. Are there any fees I must pay to use the GPS system?
  15. Does weather effect the GPS?
  16. Are the TeleType GPS receivers Differential ready?
  17. Why would I choose one type of GPS receiver over another?
  18. What maps are included when I buy your software?
  19. What level of detail is available for your maps?
  20. How long can I expect a fully charged PDA to last when using the GPS card?
  21. Can I see a sample of your weather maps?
  22. Do you sell topographical maps in addition to your regular street/aviation map bundles?
  23. I have noticed that Microsoft Terra Server Maps do not take into account the curvature of the Earth. Is there any way I can correct this?
  24. What is the difference between using cellular phone for navigation and using a TeleType system?
  25. What is the difference between the standard Yellow Pages/POI included in the TeleType software vs the Yellow Pages Premium Add-on?
  26. Which external booster antenna does my GPS receiver require?
  27. Do high speed SD cards affect operation of TeleType program?
COMPATIBILITY
  1. Does the TeleType software support VGA Hi Res and Rotation?
  2. Will the TeleType GPS program work on a Mac?
  3. Can I use an 802.11b wireless LAN card with any of your GPS receivers?
  4. I understand TeleType receivers are NMEA compatible. What is NMEA?
  5. Can I use DeLorme Tripmate and Earthmate GPS receivers?
  6. The TeleType software doesn't seem to recognize my Earthmate USB receiver. What should I do?
  7. What are the differences between the TeleType GPS and the Navman products?
  8. Can I use Navman or Co-Pilot GPS receiver with TeleType GPS software?
  9. Are there any known incompatibilities between the TeleType GPS system and other devices or software?
  10. I am using a handheld or serial based GPS receiver. What is the pin configuration of the TeleType GPS serial adapter?
  11. Does the WorldNavigator Compact Flash GPS fit into a PC card slot?
  12. Is Microsoft Streets & Trips and PocketStreets compatible with TeleType receivers?
  13. Does TeleType offer a software developer kit (SDK) or API support?
  14. I am using HP Jornada Pocket PC 560 series, is there anything I should do to make it compatible with TeleType GPS software?
  15. I am unable to start TeleType GPS application on my laptop or tablet after installing a Bluetooth device driver file (.inf) for the Bluetooth card I am using. What's wrong?
  16. Are .WAB files compatible with TeleType GPS software?
GPS SET-UP
  1. The reciever is not found on my laptop. How can I install?
  2. How should I configure my GPS receiver?
  3. I'm using a Pocket PC such as an iPAQ and the TeleType GPS card. No data is coming through, what should I do?
  4. How does TeleType GPS handle datum corrections?
  5. I am trying to set up the TeleType GPS PocketTracker using an iPAQ.  How can I use the TeleType GPS card and the Sierra Wireless Modem card simultaneously?
  6. Where can I obtain the latest version of Microsoft ActiveSync?
  7. How can I change turn warning sound?
  8. I have the TeleType GPS Bluetooth receiver (#1951), I put the receiver in the charger yet it is not charging. How can I charge the receiver?
  9. I have the TeleType GPS mini-Auto receiver for the Samsung i700 (#1285), and I plug in the charger but the Samung i700 is not charging. What is wrong?
  10. My bluetooth cradle continues showing me a constant red light, and not changing into a green light. Changing to a green light would have shown that the bluetooth receiver is fully charged. So is it really charging?
  11. I recharged the battery for my bluetooth receiver after it became discharged, and now it will not aquire satellites and I can't lock in to my position. What do I do?
  12. How do I reset my TeleType GPS 16 channel Bluetooth reciever?
  13. I am experiencing difficulties using a bluetooth receiver with my Dell Axim running Windows Mobile 5.0, what should I do?
BLUETOOTH
  1. I want to open the Desktop version of TeleType GPS without connecting to my Bluetooth GPS Receiver. How do I do this?
  2. My PC / PDA / Bluetooth host device is asking me for a password / passkey. What is it?
  3. I put the receiver in the charger yet it is not charging. How can I charge the receiver?
  4. The TeleType software doesn't seem to be making any connections with my Bluetooth GPS receiver. How do I make it work?
  5. I am experiencing difficulties connecting with my Bluetooth GPS and/or locking in to satellites, what should I do?
  6. I am unable to start Teletype GPS application on my laptop or tablet after installing a Bluetooth device driver file (.inf) for the Bluetooth card I am using. What's wrong?
  7. I am having difficulty using my TeleType GPS Bluetooth receiver. Is there any documentation available?
  8. My Bluetooth receiver seems to be connecting to satellites (the green light is blinking), but I am unable to establish a connection between the receiver and my PDA. How can I make a connection?
  9. Which COM port should I use when trying to connect to my Bluetooth GPS receiver?
  10. Which comm port does my PDA use for Bluetooth connection?
  11. My Bluetooth PDA locks up constantly, is there a way to fix this?
  12. I have 2000 mAh AAA batteries. Will these batteries work with the bluetooth receiver?
  13. Why doesn't my Bluetooth GPS work with my QTEK, iMate, or O2 XDA II PDA?
  14. My HP iPAQ 6315 dosen't detect my bluetooth GPS, how can I possibly fix this?
INSTALLATION
  1. I receive an error message when I install the program to my Pocket PC. The error message says the program was made for an earlier version of Pocket PC. Is TeleType Pro compatible with my OS?
  2. I am using an iPAQ 5400 Series PDA, is there anything I should do to make it compatible with TeleType GPS software?
  3. Which COMM Port does the GPS receiver use on the PDA?
  4. I am having trouble installing the TeleType GPS program, are there any known conflicts that may prevent installation?
  5. The TeleType GPS program installs yet fails to transfer maps from desktop to PDA, what is wrong?
  6. What does error "not a Windows CE device" mean?
  7. I cannot install the TeleType GPS program onto my iPAQ. The TeleType install program does not detect Microsoft ActiveSync. What should I do?
  8. How do I load maps into the memory card?
  9. How do I load maps on my Windows CE/Pocket PC version of TeleType GPS?
  10. I can't seem to establish a connection between my desktop computer and my CE device, it used to work before, what's wrong?
  11. How can I verify that my Pocket PC is receiving GPS signals?
  12. I am having a hard time locking into position. How can I check whether GPS satellites are functioning properly?
  13. I am using HP Jornada Pocket PC 560 series, is there anything I should do to make it compatible with TeleType GPS software?
  14. Why is my Navigation screen blank?
  15. The maps disappear from my screen after I restart the program. What's wrong?
  16. Why can't I see any maps even after I zoom and scroll?
  17. How can I conveniently load many street maps at one time when using a Laptop or Desktop computer?
  18. My position appears to be offset, what's wrong?
  19. I live in Hawaii and I purchased your software. When I lock in and look at my position on the map, it turns out that my position on the map is shifted by a significant distance to the south-east from my actual position. What is wrong?
  20. How can I lock the GPS in faster the first time it's in use?
  21. Why can't I close the GPS window using HP Task Switcher?
  22. I'm using T-Mobile Pocket PC/phone or iMATE and I cannot get GPS hardware to be recognized. What's wrong?
  23. When I use the Pocket PC the electronic keyboard disappears. What's wrong?
  24. The audible direction indicators are not working. What's wrong?
  25. Routing appears to be taking a long time. What's wrong?
  26. How can I get the GPS to lock in faster?
  27. How can I load another data set or maps?
  28. How can I load new types of data overlays such as airports, roads, or marine maps?
  29. How can I see Points of Interest on my screen?
  30. How can I add my own data points?
  31. Some city and town points seem to be located far from where I would expect. Why?
  32. I am having trouble booting up the TeleType GPS program. What should I do?
  33. My PDA no longer seems to be functioning properly, what should I do?
  34. My PDA appears to be locked up, what should I do?
  35. My receiver worked, however, now I do not see any data scrolling in the program.
  36. Can I install the program to an external flash memory card?
  37. When I try to install the program or maps nothing happens, or the system appears to lock up, what's wrong?
  38. My PDA appears to be locked up, not saving my Bluetooth COM port settings, or otherwise not responding properly when I activate the TeleType program. How can I correct the situation?
  39. Why can't I assign TeleType GPS tasks to buttons on my Pocket PC?
  40. How can I conserve battery power when using the iPAQ?
  41. Using a PDA (such as iPAQ) when I tap on File or View menu the menus remain on the screen, they fail to disappear. What is wrong?
  42. Using the HP Jornada 720 it appears that the Route menu is missing. What's wrong?