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FREQUENTLY ASKED QUESTIONS (FAQ)


TeleType FAQ PRE-SALES QUESTIONS

  1. What is the most recent version of TeleType Software?
  2. Does TeleType GPS support Pocket PC 2003 OS?
  3. Which PDA do you recommend and what accessories do I need?
  4. What is the warranty period for the GPS hardware?
  5. What is the difference between the WorldNavigator Bundle and the Premium WorldNavigator Bundle?
  6. What do I need to buy if I want to use maps for Streets, Aviation, Marine, and Topography?
  7. Which PDA do you recommend for use with TeleType GPS?
  8. How can I know which TeleType products are supported on my PDA?
  9. What kind of computer do I need to run the TeleType GPS software?
  10. How much memory do I need to store maps?
  11. Can I use my own GPS receiver and buy just your software?
  12. How precise is the GPS?
  13. How often does the GPS update position?
  14. Are there any fees I must pay to use the GPS system?
  15. Does weather effect the GPS?
  16. Are the TeleType GPS receivers Differential ready?
  17. Why would I choose one type of GPS receiver over another?
  18. What maps are included when I buy your software?
  19. What level of detail is available for your maps?
  20. How long can I expect a fully charged PDA to last when using the GPS card?
  21. Can I see a sample of your weather maps?
  22. Do you sell topographical maps in addition to your regular street/aviation map bundles?
  23. I have noticed that Microsoft Terra Server Maps do not take into account the curvature of the Earth. Is there any way I can correct this?
  24. What is the difference between using cellular phone for navigation and using a TeleType system?
  25. What is the difference between the standard Yellow Pages/POI included in the TeleType software vs the Yellow Pages Premium Add-on?
  26. Which external booster antenna does my GPS receiver require?
  27. Do high speed SD cards affect operation of TeleType program?
COMPATIBILITY
  1. Does the TeleType software support VGA Hi Res and Rotation?
  2. Will the TeleType GPS program work on a Mac?
  3. Can I use an 802.11b wireless LAN card with any of your GPS receivers?
  4. I understand TeleType receivers are NMEA compatible. What is NMEA?
  5. Can I use DeLorme Tripmate and Earthmate GPS receivers?
  6. The TeleType software doesn't seem to recognize my Earthmate USB receiver. What should I do?
  7. What are the differences between the TeleType GPS and the Navman products?
  8. Can I use Navman or Co-Pilot GPS receiver with TeleType GPS software?
  9. Are there any known incompatibilities between the TeleType GPS system and other devices or software?
  10. I am using a handheld or serial based GPS receiver. What is the pin configuration of the TeleType GPS serial adapter?
  11. Does the WorldNavigator Compact Flash GPS fit into a PC card slot?
  12. Is Microsoft Streets & Trips and PocketStreets compatible with TeleType receivers?
  13. Does TeleType offer a software developer kit (SDK) or API support?
  14. I am using HP Jornada Pocket PC 560 series, is there anything I should do to make it compatible with TeleType GPS software?
  15. I am unable to start TeleType GPS application on my laptop or tablet after installing a Bluetooth device driver file (.inf) for the Bluetooth card I am using. What's wrong?
  16. Are .WAB files compatible with TeleType GPS software?
GPS SET-UP
  1. The reciever is not found on my laptop. How can I install?
  2. How should I configure my GPS receiver?
  3. I'm using a Pocket PC such as an iPAQ and the TeleType GPS card. No data is coming through, what should I do?
  4. How does TeleType GPS handle datum corrections?
  5. I am trying to set up the TeleType GPS PocketTracker using an iPAQ.  How can I use the TeleType GPS card and the Sierra Wireless Modem card simultaneously?
  6. Where can I obtain the latest version of Microsoft ActiveSync?
  7. How can I change turn warning sound?
  8. I have the TeleType GPS Bluetooth receiver (#1951), I put the receiver in the charger yet it is not charging. How can I charge the receiver?
  9. I have the TeleType GPS mini-Auto receiver for the Samsung i700 (#1285), and I plug in the charger but the Samung i700 is not charging. What is wrong?
  10. My bluetooth cradle continues showing me a constant red light, and not changing into a green light. Changing to a green light would have shown that the bluetooth receiver is fully charged. So is it really charging?
  11. I recharged the battery for my bluetooth receiver after it became discharged, and now it will not aquire satellites and I can't lock in to my position. What do I do?
  12. How do I reset my TeleType GPS 16 channel Bluetooth reciever?
  13. I am experiencing difficulties using a bluetooth receiver with my Dell Axim running Windows Mobile 5.0, what should I do?
BLUETOOTH
  1. I want to open the Desktop version of TeleType GPS without connecting to my Bluetooth GPS Receiver. How do I do this?
  2. My PC / PDA / Bluetooth host device is asking me for a password / passkey. What is it?
  3. I put the receiver in the charger yet it is not charging. How can I charge the receiver?
  4. The TeleType software doesn't seem to be making any connections with my Bluetooth GPS receiver. How do I make it work?
  5. I am experiencing difficulties connecting with my Bluetooth GPS and/or locking in to satellites, what should I do?
  6. I am unable to start Teletype GPS application on my laptop or tablet after installing a Bluetooth device driver file (.inf) for the Bluetooth card I am using. What's wrong?
  7. I am having difficulty using my TeleType GPS Bluetooth receiver. Is there any documentation available?
  8. My Bluetooth receiver seems to be connecting to satellites (the green light is blinking), but I am unable to establish a connection between the receiver and my PDA. How can I make a connection?
  9. Which COM port should I use when trying to connect to my Bluetooth GPS receiver?
  10. Which comm port does my PDA use for Bluetooth connection?
  11. My Bluetooth PDA locks up constantly, is there a way to fix this?
  12. I have 2000 mAh AAA batteries. Will these batteries work with the bluetooth receiver?
  13. Why doesn't my Bluetooth GPS work with my QTEK, iMate, or O2 XDA II PDA?
  14. My HP iPAQ 6315 dosen't detect my bluetooth GPS, how can I possibly fix this?
INSTALLATION
  1. I receive an error message when I install the program to my Pocket PC. The error message says the program was made for an earlier version of Pocket PC. Is TeleType Pro compatible with my OS?
  2. I am using an iPAQ 5400 Series PDA, is there anything I should do to make it compatible with TeleType GPS software?
  3. Which COMM Port does the GPS receiver use on the PDA?
  4. I am having trouble installing the TeleType GPS program, are there any known conflicts that may prevent installation?
  5. The TeleType GPS program installs yet fails to transfer maps from desktop to PDA, what is wrong?
  6. What does error "not a Windows CE device" mean?
  7. I cannot install the TeleType GPS program onto my iPAQ. The TeleType install program does not detect Microsoft ActiveSync. What should I do?
  8. How do I load maps into the memory card?
  9. How do I load maps on my Windows CE/Pocket PC version of TeleType GPS?
  10. I can't seem to establish a connection between my desktop computer and my CE device, it used to work before, what's wrong?
  11. How can I verify that my Pocket PC is receiving GPS signals?
  12. I am having a hard time locking into position. How can I check whether GPS satellites are functioning properly?
  13. I am using HP Jornada Pocket PC 560 series, is there anything I should do to make it compatible with TeleType GPS software?
  14. Why is my Navigation screen blank?
  15. The maps disappear from my screen after I restart the program. What's wrong?
  16. Why can't I see any maps even after I zoom and scroll?
  17. How can I conveniently load many street maps at one time when using a Laptop or Desktop computer?
  18. My position appears to be offset, what's wrong?
  19. I live in Hawaii and I purchased your software. When I lock in and look at my position on the map, it turns out that my position on the map is shifted by a significant distance to the south-east from my actual position. What is wrong?
  20. How can I lock the GPS in faster the first time it's in use?
  21. Why can't I close the GPS window using HP Task Switcher?
  22. I'm using T-Mobile Pocket PC/phone or iMATE and I cannot get GPS hardware to be recognized. What's wrong?
  23. When I use the Pocket PC the electronic keyboard disappears. What's wrong?
  24. The audible direction indicators are not working. What's wrong?
  25. Routing appears to be taking a long time. What's wrong?
  26. How can I get the GPS to lock in faster?
  27. How can I load another data set or maps?
  28. How can I load new types of data overlays such as airports, roads, or marine maps?
  29. How can I see Points of Interest on my screen?
  30. How can I add my own data points?
  31. Some city and town points seem to be located far from where I would expect. Why?
  32. I am having trouble booting up the TeleType GPS program. What should I do?
  33. My PDA no longer seems to be functioning properly, what should I do?
  34. My PDA appears to be locked up, what should I do?
  35. My receiver worked, however, now I do not see any data scrolling in the program.
  36. Can I install the program to an external flash memory card?
  37. When I try to install the program or maps nothing happens, or the system appears to lock up, what's wrong?
  38. My PDA appears to be locked up, not saving my Bluetooth COM port settings, or otherwise not responding properly when I activate the TeleType program. How can I correct the situation?
  39. Why can't I assign TeleType GPS tasks to buttons on my Pocket PC?
  40. How can I conserve battery power when using the iPAQ?
  41. Using a PDA (such as iPAQ) when I tap on File or View menu the menus remain on the screen, they fail to disappear. What is wrong?
  42. Using the HP Jornada 720 it appears that the Route menu is missing. What's wrong?
  43. I have no speed indicator and/or the date appears wrong in my GPS data display, and/or the position arrow fails to rotate on my map. What's wrong?
  44. When I select "head up" I lose detail in the map. What's wrong?
  45. When I use TeleType to create a route, I get different results than what I would expect. How can I have more control to make the route come out the way I prefer?
  46. After I close the program my hardware buttons are still locked to it. What can I do?
  47. I receive error message or unable to install the compact flash gps driver to my laptop or tablet xp. How can I resolve?
  48. When I set ETA as a corner window, I don't see my Estimated Time of Arrival. Is it working?
  49. How can I remove the TeleType icon that appears on the "Today" background screen?
  50. While attempting to connect my Pocket PC to Bluetooth GPS receiver "Invalid Card" message appears. What's wrong?
  51. How do I change the COM port that my GPS receiver is running on?
  52. I am upgrading my software to the latest version of TeleType Pro. Prior to installing the latest version to my PDA , how do I remove the old TeleType Pro from my PDA?
  53. I get an active sync error installing TeleType Pro under Vista. How do I fix the problem?
FLEET TRACKING
  1. I want to track boats anywhere they travel, what product do I need?
  2. How do I get my Passive Tracker software to work with the TeleType GPS software?
  3. What are private IP addresses?
  4. How do I set up my Motorola i730 to automatically start TeleType GPS when it is powered on?
ERROR MESSAGES
  1. The TeleType GPS program crashes when you select "Transfer to PDA."
  2. The TeleType GPS program fails to launch, giving error RAPI.DLL cannot be found, what's wrong?
  3. When I try to activate the TeleType GPS program on my desktop/laptop system I get illegal operation or the program hangs up. What's wrong?
  4. When I try to open the GPS program on my desktop, I get the following error message: "GPS has caused an error in DIBENG.DLL. GPS will now close". What should I do?
  5. When I start the TeleType GPS application on my Desktop computer I get a VCOMM error. What's wrong?
  6. When I attempt to run the TeleType application on my iPAQ I get an error message that GPS port cannot be found. What's wrong?
  7. My Pocket PC is unable to complete a routing request and it seems to operate very slowly. What's wrong?
  8. I want to open the Desktop version of TeleType GPS without connecting to my Bluetooth GPS Receiver. How do I do this?
MAPS
  1. Are new maps compatible with old versions of the program?
  2. Is there a master index of all the map files so I can know which maps to load?
  3. How can I import maps from other sources into the TeleType GPS?
  4. I put maps on my storage card inside a folder called My Documents yet I still can't access the files from the TeleType GPS program, what should I do?
  5. When I load the maps into my computer, after I close the program and run it again, all the information of the maps that I had loaded disappear. I have to load the maps again. What should I do?
  6. Preference settings are not getting "remembered" when I start the TeleType application. What's wrong?
  7. I'm attempting to import a scanned map and I get an error "incorrectly formed html", what's wrong?
  8. How can the best results be obtained when searching for addresses?
  9. When I zoom in or out, I see a message saying "Automatic Zoom Refresh". What does this mean?
  10. I finished with my routing request, how can I remove the display at the bottom of the screen indicating distance to next turn, etc.?
  11. How do I find the location of an airport?
  12. How do I do a hard (factory) reset on my PDA?
  13. I can see the address on the TeleType software, yet when I try to search for the address, the program tells me it cannot be found. What's wrong?
  14. How can I report a program bug or map problem?
  15. How do I use non-TeleType maps with the TeleType software?
  16. When I try to load a tiff image with the GeoTiff import utility on my Pocket PC, only a black screen appears. What's wrong?
  17. Can I use the categories to narrow my Yellow Pages / POI searches?
  18. Can I rename my ttm (map) files?
  19. The Brazil maps appear to off by a few feet. How can this be fixed?
LAPTOP USE
  1. How can I disable a card that may be conflicting with the TeleType GPS card?
  2. How can I verify that my laptop is receiving GPS data stream?
  3. I have used other GPS receivers on my laptop. How can I make my new receiver work on my laptop?
  4. I am not getting signals from my serial based GPS on my laptop, what should I check?
  5. Where can I download INF files when I install the GPS receiver on my laptop?
  6. My laptop fails to recognize the GPS wireless (CF or PCMCIA) card. What's wrong?
  7. How should I configure my laptop to be able to use the PCMCIA serial GPS?
  8. When I attempt to install the TeleType GPS Compact Flash GPS I get a Windows error message asking me to locate .inf files. Where are the driver files (.inf files) for use with Windows XP and Windows 2000 located?
  9. It appears that my laptop has an IRQ conflict with the COM port that is being used by the GPS. How can I use the GPS?
AVIATION
  1. Where can I find out what US Aviation map I need to load?
  2. Why does the navigation bar still display speed in "knots" even though I changed the setting to "mph" by selecting View > Preference > Unit?
MARINE
  1. Is there documentation available for the Marine Chart Enabler?
  2. Why can't I see anything except brown land when I have marine vector maps loaded?
SPECIAL USE
  1. How do I print a trace I had saved on the PDA?
  2. Does TeleType support ESRI shape files?
  3. Can I use TeleType GPS receivers with ESRI ArcPad?
  4. Which NMEA Data Strings does TeleType GPS Software Read?
  5. How do I install/use the TeleType GeoTIFF Utility (#3063)?
  6. The TeleType GPS street maps don't align with my maps when I'm using the GeoTIFF utility. How can I fix this?
  7. I can't access an internet function such as live weather, or traffic eventhough I have internet access. What is wrong?
  8. I have noticed that Microsoft Terra Server Maps do not take into account the curvature of the Earth. Is there any way I can correct this?
  9. I have an idea for a great new feature, will you implement it?
UPGRADES
  1. How do I obtain an upgrade?
  2. How can I register my product?
  3. What version of the software must I have to upgrade to the latest version?
  4. The Synthesized Voice feature of the software stopped working after I upgraded. What can I do?
SUPPORT
  1. What is your support policy?
  2. I am using a TeleType product that requires an Internet connection. My computer is connected, but I am unable to receive any information from servers relevant to the TeleType product (i.e. weather maps, traffic maps, tracking, etc.). If I have followed all of the documentation correctly, what could be wrong?

PRE-SALES QUESTIONS

What is the most recent version of TeleType Software?

The most recent version is 062006.
All Maps are updated at the same time as the TeleType Program.

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Which PDA do you recommend and what accessories do I need?

Click here to see our list of compatible PDA's and recommended bundles.

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What is the warranty period for the GPS hardware?

Product #1351, 1653, and 1851 are guaranteed for 90 days.

Product #1951, 1390, and all products containing the Rugged CF/PCMCIA receiver, are guaranteed for 1 year.

All other products unless specifically mentioned otherwise have a hardware warranty of 90 days.

Teletype does reserve the right to substitute with a similar product if necessary.

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What is the difference between the WorldNavigator Bundle and the Premium WorldNavigator Bundle?

The software is the same between the two bundles. The difference is the accessories offered. Please see the catalog for more detail.

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What do I need to buy if I want to use maps for Streets, Aviation, Marine, and Topography?

The TeleType GPS application allows you to import topographic and aerial maps free of charge from the Microsoft Terra Server. Marine maps can either be downloaded or purchased on CD-ROM (prices vary). Street and aviation maps can be purchased as add-ons or as part of a bundle. See the catalog under Aviation category for more detail.

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Which PDA do you recommend for use with TeleType GPS?

While we do not recommend one specific device over another, the preferred system would include 64 megabytes internal RAM and two slots, typically one Compact Flash CF), and the other a Secure Digital (SD) slot with at least 64 megs storage. Your requirements may vary depending upon your travel needs. A good source of comparison information is available at the Microsoft Pocket PC site.

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How can I know which TeleType products are supported on my PDA?

See the TeleType GPS Compatibility Chart

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What kind of computer do I need to run the TeleType GPS software?

TeleType GPS runs on any Windows CE v3.0 or higher device, supporting StrongArm, X86 and PXA based microprocessors. TeleType GPS also supports Windows 2000/XP/XP Pro. If you are concerned about whether your computer is supported contact us. You should also check the Compatibility Chart and the Computer Requirements.

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How much memory do I need to store maps?

Please see map size memory requirements for the US Street Maps, Yellow Pages Maps, Canada Street Maps, Europe Street Maps, US Aviation Maps (includes US, Canada, Central America and Islands) and Worldwide Aviation Maps.

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Can I use my own GPS receiver and buy just your software?

Yes, you can buy just the software. GPS receivers supported. See the complete catalog of products available including TeleType software and receiver bundles.

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How precise is the GPS?

Most of the TeleType GPS receivers we sell are accurate to between 3 to 5 meters. You may want to consider a Differential GPS or Post Processing if you need higher precision.

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How often does the GPS update position?

The TeleType system updates several times per second, for smooth seamless position refresh. Some competing products can take up to 15 seconds to refresh your position.

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Are there any fees I must pay to use the GPS system?

No fees are required to use the Global Positioning system.

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Does weather effect the GPS?

Although you may experience some interference in receiving the signal during severe weather in the ionosphere the chances are good that this is unlikely to be an issue for most applications.

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Are the TeleType GPS receivers Differential ready?

TeleType offers several WAAS capable receivers for extra accuracy. In addition, the Teletype software is differential ready. Some receivers are differential capable. For these receivers you would still need to purchase an additional piece of GPS hardware which is actually "radio receiver" to obtain the GPS correction data.

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Why would I choose one type of GPS receiver over another?

TeleType wireless (cordless) receivers such as the WorldNavigator, Rugged CF/PCMCIA, and Bluetooth receivers offer the user complete mobility, ease of use, and sleek appearance in the vehicle. While other solutions may cost less, they require cables making them unsuitable for outdoor use.

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What maps are included when I buy your software?

TeleType offers a variety of packages containing U.S., Canada, South America and Europe street maps. Global bundles are also available. See the TeleType GPS catalog under Software & World Navigator Bundles category for more detail.

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What level of detail is available for your maps?

We offer street maps for U.S., Puerto Rico, Virgin Islands, Canada, South America, and 16 European countries. Aviation maps are available worldwide, Marine maps are available for the U.S. , and Topographic maps are available for the U.S. For more detail see Data Detail chart.

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How long can I expect a fully charged PDA to last when using the GPS card?

Expect the GPS card to decrease the life of the PDA by approximately 30%. In other words, if your PDA typically lasts 6 hours after full charge, then it would last about 4 hours when using the GPS.

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Can I see a sample of your weather maps?

The TeleType software now supports NEXRAD radar maps. To see the current weather maps in your web browser you can go to http://www.crh.noaa.gov/radar/ and select the radar station closest to your current location. For more information on what the colors represent on the radar maps, you can go to http://weather.noaa.gov/radar/radinfo/radinfo.html#color.

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Do you sell topographical maps in addition to your regular street/aviation map bundles?

You can download topographical maps for free from the Microsoft Terra Server website. Click here for more information about topographical maps.

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I have noticed that Microsoft Terra Server Maps do not take into account the curvature of the Earth. Is there any way I can correct this?

The Terra server topographic and aerial maps do not take into account the curvature of the earth and therefore may appear distorted or unable to align perfectly among themselves. This is most notable when using multiple contiguous Terra Server maps in the TeleType GPS application. By contrast, the TeleType application does take into account the curvature of the earth so the application is more precise than the Terra Server maps can display by default. By contrast, using the TeleType GPS Geocoder program (Product #3059) will allow you to code and import Terra Server maps, as well as any other digital map you wish to use with the TeleType GPS application to effectively eliminate distortion.

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What is the difference between using cellular phone for navigation and using a TeleType system?

(1) TeleType does not rely on cellular coverage, (2) Instant rerouting rather than waiting for cellular upload/download, (3) No additional fees using TeleType, (4) You can use TeleType for marine, aviation, hiking as well.

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What is the difference between the standard Yellow Pages/POI included in the TeleType software vs the Yellow Pages Premium Add-on?

The standard Yellow Pages provide some of the landmarks, restaurants, lodging, gas stations, businesses, and emergency locations. The Yellow Pages Premium includes many more of the above, as well as education, entertainment, government, recreation, services, shopping, religious, traffic related, transportation locations.

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Which external booster antenna does my GPS receiver require?

See the chart below:

Teletype Antenna Part Number

Teletype GPS Receiver Part Number

#1309

(MCX)

  • #1390 Rugged CF
  • #1651 CF v3.0
  • #1951 Bluetooth

#1329

(MMCX)

  • #4080 Mio PDA
  • #1351 CF

#1339

(MMCX)

 
  • #1851 Recreational CF

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Do high speed SD cards affect operation of TeleType program?

Yes, faster SD cards improve both the perfomance of the program operating from SD card and for pagination of the map data from the card.

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COMPATIBILITY

Does the TeleType software support VGA Hi Res and Rotation?

Yes, the TeleType software does support these modes.

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Will the TeleType GPS program work on a Mac?

Although the TeleType GPS program is not natively compatible with the Mac, it is possible to the run the program using Virtual PC 6.1 and Windows XP. Refer to http://www.microsoft.com/mac/products/virtualpc/virtualpc.aspx?pid=virtualpc for information about Virtual PC.

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Can I use an 802.11b wireless LAN card with any of your GPS receivers?

Yes, you can use Cisco Aironet 350 wireless LAN card and also the Compaq 802.11b 2.4 GH card with the TeleType GPS #1390 series Rugged/CF GPS receiver.

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I understand TeleType receivers are NMEA compatible. What is NMEA?

NMEA is the standard in the GPS industry. Details.

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Can I use DeLorme Tripmate and Earthmate GPS receivers?

Yes, but these receivers are not recommended. Details.

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The TeleType software doesn't seem to recognize my Earthmate USB receiver. What should I do?

In order to use the TeleType GPS software with the Earthmate USB receiver make sure to do the following:

  • Make sure your Earthmate gps is set on NMEA.
  • Determine the Serial COM port you are using.
  • Set Com port on TeleType to this port and click open.

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    What are the differences between the TeleType GPS and the Navman products?

    While we have not extensively tested the setup, click here to see what our customers have mentioned.

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    Can I use Navman or Co-Pilot GPS receiver with TeleType GPS software?

    TeleType does not support the Navman or Co-Pilot receivers.

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    Are there any known incompatibilities between the TeleType GPS system and other devices or software?

    Known incompatible programs - Targus Stowaway Keyboard , Pelmar's Wisebar, and any other program that take over the "Today" screen on your Pocket computer. Note that the Jornada Pocket PC's come pre-installed with the Targus software installed. You must use Remove Programs to delete the program from the internal memory. These programs conflict with the TeleType GPS program, due to the port conflicts with operation of the GPS receiver. When using the Targus Stowaway software uncheck the option labeled "Enable Keyboard". Also note that OmegaOne Today Pack (Battery Bar, Volume Bar, Calenda Bar), and GigaBar may slow down the operation of the TeleType GPS system. Unconfirmed reports of a conflict between the TeleType GPS software and Developer One's Agenda Fusion scheduling program have also been reported. If the TeleType GPS system does not work with these programs, please do a factory reset of your PDA, and reinstall the TeleType GPS program.

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    I am using a handheld or serial based GPS receiver. What is the pin configuration of the TeleType GPS serial adapter?

    Click here to see a diagram of our 9-9 pin male/male connector, part number 8052.

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    Does the WorldNavigator Compact Flash GPS fit into a PC card slot?

    Yes, you need the Compact Flash to PCMCIA adapter, TeleType part number 5069.

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    Is Microsoft Streets & Trips and PocketStreets compatible with TeleType receivers?

    Yes, our Compact Flash GPS receivers are supported by Streets & Trips and the most recent version of PocketStreets. You should however check compatibility with Microsoft regarding their products as we cannot be responsible for incompatibility issues related to Microsoft products. See the Microsoft Knowledge Base to check compatibility. Note that Streets and Trips and PocketStreets  will recognize the GPS receiver only when you are outside with satellite appropriate satellite strength, in other words, do not expect to see any data signals coming through unless you are outside. (When using TeleType GPS software even though you cannot lock into a position, you can see a data stream even if you are inside).

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    Does TeleType offer a software developer kit (SDK) or API support?

    Yes, TeleType offers a free SDK and API for Pocket PC's. To receive support you must have a registered copy of the TeleType application program.

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    I am using HP Jornada Pocket PC 560 series, is there anything I should do to make it compatible with TeleType GPS software?

    We recommend that you take advantage of firmware fixes that HP offers. Pocket PC 2003

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    I am unable to start TeleType GPS application on my laptop or tablet after installing a Bluetooth device driver file (.inf) for the Bluetooth card I am using. What's wrong?

    Some Bluetooth drivers occupy multiple COM ports after initial use and therefore block all serial communications including communications to the GPS receiver which in turn locks up the TeleType GPS application. To verify the problem exists, view Control Panel, Hardware configuration, notice that multiple ports have been occupied by the one driver. Uninstall the duplicative bluetooth drivers.

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    Are .WAB files compatible with TeleType GPS software?

    Currently, .WAB files are not compatible with the use of the AddressBook feature that is built-in to TeleType GPS. In fact, .WAB files are currently not available for use with any applications other than Microsoft's. We are communicating with Microsoft to try to coordinate a work-around. Our software can only use .PST files from MS Outlook.

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    GPS SET-UP

    The reciever is not found on my laptop. How can I install?

    (Reprinted from this page)

    Non-Standard Laptop Installation of GPS Cards
    Use this version if your laptop fails to assign a COM port to the GPS card or to bypass the use of .inf files.
    Windows 98/ME Instructions
    Windows 2000/XP Instructions
    Windows NT Installation Procedure (Note: Windows NT is no longer supported, this information provided as a service to existing customers).

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    How should I configure my GPS receiver?

    Configure your GPS receiver to output 4800 baud (or higher) serial, NMEA 0183v2.0 (or higher). It is important that you select v2.0 to obtain the most accurate altitude measurements possible.

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    I'm using a Pocket PC such as an iPAQ and the TeleType GPS card. No data is coming through, what should I do?

    Select Tools, GPS Status, Status, select GPS port, 4800 baud. Select Find GPS port, select Open port (if the button dispays Closed, then the port is open). If data is still not flowing, perform a soft-reset on the PDA, then follow these instructions.

    Also be sure that you do not have Palm Pilot hot sync enabled or Microsoft ActiveSync activated - as this often conflicts with the COM port for the GPS receiver.

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    How does TeleType GPS handle datum corrections?

    Datum corrections are done directly by the GPS hardware. When you buy a GPS receiver from TeleType then the receiver defaults to WGS 84.

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    I am trying to set up the TeleType GPS PocketTracker using an iPAQ.  How can I use the TeleType GPS card and the Sierra Wireless Modem card simultaneously?

    Insert the WorldNavigator in the front slot of the iPAQ dual slot PCMCIA jacket. Insert the modem in the back slot. Start the modem software first, followed by the GPS software.

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    Where can I obtain the latest version of Microsoft ActiveSync?

    The latest version of ActiveSync is available for download from Microsoft.

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    How can I change turn warning sound?

    Delete the file SpdBeep.wav that is located in the GPS directory. Place a new sound file there and rename it to SpdBeep.wav. Note: The sound clip must already be a .wav file.

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    I have the TeleType GPS Bluetooth receiver (#1951), I put the receiver in the charger yet it is not charging. How can I charge the receiver?

    If the Bluetooth GPS receiver is sufficiently discharged then placing directly into the charger will not be adequate to begin charging the unit. First, power the GPS unit directly for 5 minutes. Second, you can remove the power from the GPS unit and power directly to the cradle, insert the GPS receiver into the cradle.

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    I have the TeleType GPS mini-Auto receiver for the Samsung i700 (#1285), and I plug in the charger but the Samung i700 is not charging. What is wrong?

    First the Samsung i700 must be at a sufficiently low power state. Once the charger is plugged in, the battery status window on i700 does not show that it is recharging. That is normal because our voltage is not high enough to show that it is charging on the LED screen, even though it is actually slowly but gradually charging. As a test, try to leave the i700 on for a day while it is plugged in and you will see the power does not go down.

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    My bluetooth cradle continues showing me a constant red light, and not changing into a green light. Changing to a green light would have shown that the bluetooth receiver is fully charged. So is it really charging?

    The bluetooth is in fact charging even though the red light remains lit on the cradle. It takes about two hours to fully charge the bluetooth receiver. This change will also be mentioned in our future documentation.

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    I recharged the battery for my bluetooth receiver after it became discharged, and now it will not aquire satellites and I can't lock in to my position. What do I do?

    Please remove the battery from your bluetooth receiver for several minutes (about 10). Remove all the connections to the Bluetooth device under your Bluetooth Manager and connect again. Ensure that your PDA is communicating with your bluetooth GPS reciever.

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    How do I reset my TeleType GPS 16 channel Bluetooth reciever?

    To reset your TeleType GPS Bluetooth 16 channel receiver, remove the battery for 5 seconds, then remove all shortcuts from the Bluetooth Manager on your PDA. Install the GPS receiver again as indicated in our manual. This will work for the following TTGPS version: PC, PPC, 062005, 092005.

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    I am experiencing difficulties using a bluetooth receiver with my Dell Axim running Windows Mobile 5.0, what should I do?

    Visit the Dell Axim user forum [make a hotlink to link below]. Apparently Dell is working to correct the situation for various x50 models (such as x50v, x50) in which the bluetooth connection is intermittently dropped. In the meantime you can consider a "retrograde" back to Windows Mobile 2003. Please contact Dell for further assistance. http://forums.us.dell.com/supportforums/board/message?board.id=aximgensw&message.id=17854&c=us&l=en&cs=&s=gen

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    BLUETOOTH

    I want to open the Desktop version of TeleType GPS without connecting to my Bluetooth GPS Receiver. How do I do this?

    To turn off automatic connection to the Bluetooth GPS Receiver, hold down the shift key on your keyboard when you start up the software.

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    Which comm port does my PDA use for Bluetooth connection?

    Untitled Document
    Audiovox 6700 COM4
    Compaq iPAQ 3870 COM8
    Compaq iPAQ 3970 COM8
    Dell Axim X3 COM7
    Dell Axim X3i COM7
    Dell Axim X30 COM7
    Dell Axim X50 COM7
    Dell Axim X50i COM7
    Dell Axim X50v COM7
    HP iPAQ 1940 / 1945 (ROM version 1.00) COM5
    HP iPAQ 1940 / 1945 (ROM version 1.10) COM8
    HP iPAQ hx2110 COM8
    HP iPAQ 2210 / 2215 COM8
    HP iPAQ hx2450 / 2750 COM8
    HP iPAQ rx3715 COM6
    HP iPAQ 4150 / 4155 COM6
    HP iPAQ 4350 COM8
    HP iPAQ hx4700 COM8
    HP iPAQ 5xxx COM8
    HP iPAQ 63xx COM7
    HP iPAQ 6515 COM7 (Internal GPS)
    i-mate PDA2k COM6
    i-mate JAM COM6
    Orange SPV M1000 COM6
    Orange SPV M2000 COM6
    Orange SPV M500 COM6
    O2 XDA II
    COM6
    O2 XDA IIi / XDA IIs COM6
    Proximus QTEK 2020
    COM6
    Proximus QTEK 9090 / QTEK S100 COM6
    T-Mobile MDA II
    COM6
    T-Mobile MDA III / MDA compact COM6
    Vodafone VPA III / VPA Compact COM6

    *To test the port you can use 3rd party GPS program

    http://www.pocketpcfreewares.com/fr/index.php?soft=853

    or

    http://www.teletype.com/downloads/tty.zip

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    Which comm port does my PDA use for Bluetooth connection?

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    My PC / PDA / Bluetooth host device is asking me for a password / passkey. What is it?

    1234 (on older models) or 0000 (on newer models)

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    I put the receiver in the charger yet it is not charging. How can I charge the receiver?

    If the Bluetooth GPS receiver is sufficiently discharged, then placing it directly into the charger will not be adequate to begin charging the unit. First, power the GPS receiver directly for 5 minutes. Second, remove the power from the GPS receiver and apply power directly to the cradle. Insert the GPS receiver into the cradle, and the unit should begin charging normally.

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    The TeleType software doesn't seem to be making any connections with my Bluetooth GPS receiver. How do I make it work?

    You will need to make sure your PDA is paired with the Bluetooth device. Follow the instructions in the Connection section of the Bluetooth documentation to make sure that your PDA is recognizing the Bluetooth GPS receiver properly. If so, you will need to connect with the device by going to the Bluetooth Manager and double-tapping on the TeleType icon.

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    I am experiencing difficulties connecting with my Bluetooth GPS and/or locking in to satellites, what should I do?

    There are one of several things you could do:

    - Replace the rechargeable batteries with heavy-duty alkaline batteries.

    - Download the GPSDriver.dll file from the Free Downloads page.

    - Refer to the Bluetooth documentation for instructions on how to connect with your receiver.

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    I am unable to start Teletype GPS application on my laptop or tablet after installing a Bluetooth device driver file (.inf) for the Bluetooth card I am using. What's wrong?

    Some Bluetooth drivers occupy multiple COM ports after initial use and therefore block all serial communications including communications to the GPS receiver which in turn locks up the TeleType GPS application. To verify the problem exists, view Control Panel, Hardware configuration, notice that multiple ports have been occupied by the one driver. Uninstall the duplicative bluetooth drivers.

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    I am having difficulty using my TeleType GPS Bluetooth receiver. Is there any documentation available?

    Yes, please see our Bluetooth GPS documentation (PDF format) for detailed information about setting up your Bluetooth GPS receiver, operation, and proper care and maintenance.

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    My Bluetooth receiver seems to be connecting to satellites (the green light is blinking), but I am unable to establish a connection between the receiver and my PDA. How can I make a connection?

    Go to the Bluetooth Manager on your PDA. Locate the "TeleType: SPP Slave" icon and tap and hold. A pop-up menu will appear, select Delete.

    Next, locate the Reset button on your Bluetooth GPS receiver and press it. Then perform a soft reset on your PDA.

    Once your PDA has finished resetting itself, go back to the Bluetooth Manager screen and perform the typical setup and connection procedures for your Bluetooth receiver (for help with connection, please review the Bluetooth documentation).

    Once you have established a pairing, double-click on the "TeleType: SPP Slave" icon to connect your PDA to your Bluetooth receiver. Finally, run the TeleType GPS software. Go to Tools > GPS Status > Status, select COM 8 as your port, 4800bps, and tap Open Port. You should see symbols scrolling in the gray box below.

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    Which COM port should I use when trying to connect to my Bluetooth GPS receiver?

    TeleType GPS will normally find and open the GPS port automatically using the "Find GPS Port" function under the TeleType GPS Tools menu, GPS, Status tab. However, when running the TeleType GPS application on the Dell Axim X30 or the HP 6300 series, do the following: select Com 7 from the TeleType GPS drop down menu under Tools, GPS, Status tab, then select "Open Port". Data will then begin to flow in the status screen.

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    My Bluetooth PDA locks up constantly, is there a way to fix this?

    Yes, if you are using a Bluetooth-enabled HP iPaq, there is a driver you can download for Pocket PC 2003 that will solve the lockup issue.

    You can download the updated Bluetooth driver from the HP website.

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    I have 2000 mAh AAA batteries. Will these batteries work with the bluetooth receiver?

    As long as the batteries are AAA and NiMH compliant, they will work properly with the bluetooth receiver. It will take a longer time to charge batteries.

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    Why doesn't my Bluetooth GPS work with my QTEK, iMate, or O2 XDA II PDA?

    Certain essential Bluetooth functions were not included with the above PDAs, but there is a solution, Pocket Bluetooth Tools, available for free download. Keep in mind this software is freeware, and while it has no affiliation with TeleType GPS and is therefore not supported by TeleType, several TeleType customers report success using the product.

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    My HP iPAQ 6315 dosen't detect my bluetooth GPS, how can I possibly fix this?

    Ensure that your baud rate is 4800, select com7 manually click "open port" you will now see a data stream, go outside to lock it in.

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    INSTALLATION

    I receive an error message when I install the program to my Pocket PC. The error message says the program was made for an earlier version of Pocket PC. Is TeleType Pro compatible with my OS?

    Yes. You can ignore this message, which pertains to the installer only - not the TeleType Pro software.

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    I am using an iPAQ 5400 Series PDA, is there anything I should do to make it compatible with TeleType GPS software?

    Make sure you are running the latest HP iPAQ ROM. iPAQ 5400 series ROM download and information is available on the HP website. Click here.

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    Which COM Port does the GPS receiver use on the PDA?

    Serial COM Port used by the GPS receiver depends on the PDA that you are using. Below is a table outlining the PDA model and COM Port used.
    PDA Model COM Port
    HP iPaq 36xx Series COM 4
    HP iPaq 38xx Series COM 5
    HP iPaq 39xx Series COM 6
    HP iPaq 54xx Series COM 4
    Dell Axim X3 COM 1
    Dell Axim X5 COM 5
    Toshiba e740 COM 1
    Dell Axim x30 COM 7

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    I am having trouble installing the TeleType GPS program, are there any known conflicts that may prevent installation?

    Disable McAfee Virus Scan 6.1 as it may cause a problem during installation of TeleType software.

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    The TeleType GPS program installs yet fails to transfer maps from desktop to PDA, what is wrong?

    Active Sync 3.7.1 requires the use of TeleType GPS version 122003 or higher. To purchase an upgrade visit www.teletype.com/gps/catalog and click on Upgrades.

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    What does error "not a Windows CE device" mean?

    You are probably attempting to install the GPS program on a version 1.0x device. If you intend to use the TeleType GPS software on a Windows CE device you must have version 2.12 or higher of the Windows CE operating system.

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    I cannot install the TeleType GPS program onto my iPAQ. The TeleType install program does not detect Microsoft ActiveSync. What should I do?

    You need to install Microsoft ActiveSync 3.7 or higher first. Click here to go to the download page.

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    How do I load maps into the memory card?

    1. Select Tranfer ->Storage Maps->Streets, and then select the country and state you wish to export to the PDA. For a visual demonstration of this process, click here to go to our video tutorial page.

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    How do I load maps on my Windows CE/Pocket PC version of TeleType GPS?

    The easiest way to load multiple maps at once on the PDA is to use the Load in View functionality. To use this, center the map so you only see the area you are interested in on the screen, and then go to File->Load->Load in View->Street Maps, and the maps will be loaded if they are on the PDA or a storage card. For a video demonstration of this click here.

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    I can't seem to establish a connection between my desktop computer and my CE device, it used to work before, what's wrong?

    Quit the TeleType GPS program on both the desktop and the CE computer. Leaving the GPS program running during the time you are trying to establish a connection between the desktop and the CE can lock up the com port as it is waiting for GPS signals rather than looking for a machine for synchronization.

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    How can I verify that my Pocket PC is receiving GPS signals?

    TeleType GPS receivers require an active serial port in order to function.  1. Be sure to disable conflicting software such as Targus Stowaway Keyboard software and any other software which takes over the Today Screen on your Pocket PC. 

    2. Perform a soft-reset on your Pocket PC. 
    If you have TeleType GPS Software continue with step 3, if you do not use TeleType software skip to number 4. 

    3. Activate TeleType GPS software, select Tools>GPS status>Status. Check that the button appears with the word "Close" (that actually indicates that the port is Open, to close the port you would click on the button labeled "Close"). To test whether the port is locked, attempt to toggle from Open to Close and vice versa. If you are unable to toggle the port from Open to Close, you need to soft reset and possibly hard reset your Pocket PC.

    4. If you still cannot establish a connection, check to see whether your Pocket PC recognizes the GPS receiver. Instructions.

    Is the GPS receiving signals?

    1. Activate the TeleType GPS program

    2. Select Tools>GPS Status>Status.

    3. Look closely at the GPS output that is displayed in the View Status menu. Data should be flowing even when the GPS receiver has not locked in the position.

    The data string that begins:
    GPGSV... is "bad data" because the receiver has not locked into the satellites.

    Whereas:
    GPGSA... is "good data" indicating that the receiver has locked into the satellites. Remember - "A-Okay"

    4. Once the data is flowing, go outside away from buildings, select the Satellites tab (Tools>GPS Status>Satellites), and watch the satellite signal strength improve until your position is locked in.

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    I am having a hard time locking into position. How can I check whether GPS satellites are functioning properly?

    The Aircraft Owners and Pilot Association (AOPA) organization maintains a web page showing up to date information regarding the reliability of GPS signals in specific areas of the country.

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    I am using HP Jornada Pocket PC 560 series, is there anything I should do to make it compatible with TeleType GPS software?

    We recommend that you take advantage of firmware fixes that HP offers.
    Pocket PC 2003

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    Why is my Navigation screen blank?

    Be sure to download the appropriate TeleType GPS data packages to the computer. The TeleType GPS program will automatically display your position if the correct geographic area is loaded.

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    The maps disappear from my screen after I restart the program. What's wrong?

    The GPS program preferences file called "gps.init" has become "read-only" and is therefore unable to "remember" which maps were loaded on your desktop/laptop computer. Locate the gps.init file (C:\Windows\gps.init) also can be found on (C:\WindowsNT\gps.init) - right click the file, select preferences, un-select "read only". You should also check for additional gps.init files by performing a file search throughout your system. Change all gps.init files to have full access, i.e. uncheck "read only" property. Now TeleType will be able to remember all program settings including last set of maps used.

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    Why can't I see any maps even after I zoom and scroll?

    If you are looking for a place in the U.S.A. use the Find command (Tools Menu) to type the name of the place and the state. Options will appear in the resulting dialog box. By selecting one of the places listed, the program will automatically center it's position at that place.

    If you are looking for a place outside of the U.S.A. select "File->Manage Maps" to see which maps you have loaded. Be sure to load TeleType GPS maps (these are files with .ttm as the extension) for the correct area. You can then zoom to the right location.

    Alternatively, take the GPS system and PDA outside. Once your position is fixed it will show your position on the map.

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    How can I conveniently load many street maps at one time when using a Laptop or Desktop computer?

    Be sure you have installed the desired maps on the hard drive of your system (normally this takes place during initial installation process). Go to File->Load->Load Maps and select the state you are interested in loading. To select all the maps, hold down the control key (CTRL) and hit A. This will highlight all the maps in the folder, and then you can click on open. This will load an entire state into the program at once.

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    My position appears to be offset, what's wrong?

    If a different grid system other than our default WGS84 is used, the position may appear to be offset. You may encounter such problems when traveling in Hawaii or importing a specialized map which has a different datum. To fix this problem,
    1. Go to View/Show Preference/Display
    2. Check "Use Defined Datum". Enter desired number of meters (positive or negative) where X=East(minus)/West(plus) direction, and Y=North(plus)/South(minus) direction.

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    I live in Hawaii and I purchased your software. When I lock in and look at my position on the map, it turns out that my position on the map is shifted by a significant distance to the south-east from my actual position. What is wrong?

    Please use the defined datum to correct your position. Go to View->Preference... and in the Display tab change dx to -1166, change dy to 3988, and check "Use Defined Datum". This should eliminate the problem and your position after that should be properly displayed on the map. Version 092003 and higher support Hawaii maps without the need for correction.

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    How can I lock the GPS in faster the first time it's in use?

    1. Be sure the PDA date and time is accurate to within one hour of local time.
    2. Use the Find Address feature to locate the town you are near, when the window pops up, select "Initialize GPS".

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    Why can't I close the GPS window using HP Task Switcher?

    Because the TeleType GPS program pops up a message saying "Do you really want to quit the program?" when you try to close the TeleType GPS window using HP Task Switcher (in the bottom right corner). In this case, you need to go back to the GPS window and select Yes to quit the program properly.

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    I'm using T-Mobile Pocket PC/phone or iMATE and I cannot get GPS hardware to be recognized. What's wrong?

    The T-Mobile Pocket PC phone defaults to keeping Infrared communications open, this conflicts with operation of any serial device such as the TeleType GPS receivers. To correct the situation select Start and Settings. Open the Connections tab. Tap the Beam icon. Uncheck the box next to Receive all incoming beams...

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    When I use the Pocket PC the electronic keyboard disappears. What's wrong?

    Stop using the GigaBar utility.

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    The audible direction indicators are not working. What's wrong?

    Be sure the .wav files are located on the main memory of the pocket computer, inside the GPS directory (on the root) rather than on a storage card. Also be sure that the sound volume is turned "On" with sufficient volume.

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    Routing appears to be taking a long time. What's wrong?

    For fastest routing, make sure the route settings are set to Quickest Path. This will ensure that the generated route will stay on the highway when possible. To get to the Route Settings screen, select Route->Route Settings.

    Also, make sure that the Routing Area Size is set large enough. You can get access to this option through the same window as before. On the PC, this option can be set as large as possible. On the PDA, if this is set to high, you will get the"Unable to find right route" error message. If you get this error message, reduce the Routing Area Size and try the route again.

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    How can I get the GPS to lock in faster?

    Set the computer's date, time and location properly. Use the "Initialization" feature. Attach an external antenna and keep the antenna horizontal with respect to the ground.

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    How can I load another data set or maps?

    The easiest way to load more maps into the software is through the Load in View functionality. This will load maps for the area currently in view into the software. To use load in view, select File->Load->Load in View->Street Maps. This will load more maps into the software, provided they are installed on your PC or PDA.

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    How can I load new types of data overlays such as airports, roads, or marine maps?

    Select File->Load->Load Maps and then select the map you wish to load into the software. Marine maps will have a .nos extension while all other maps should have a .ttm file extension.

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    How can I see Points of Interest on my screen?

    1. Be sure you are using TeleType GPS v092003 or higher.
    2. Be sure Display POI is checked ON under Display Preferences.
    3. Right-Click on a location, select Load/Unload from the menu, make sure Load and POI is checked, and then click OK.

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    How can I add my own data points?

    Select Waypoint from the Tools menu to add your own points to your own database. You can provide comments in the note area.

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    Some city and town points seem to be located far from where I would expect. Why?

    City/town points are determined from a geometrical analysis provided by the U.S. government.

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    I am having trouble booting up the TeleType GPS program. What should I do?

    Delete the GPS preferences file. The correct file to delete is called "gps.init" and the file is found inside the GPS directory. This file "remembers" the last settings, including program preferences and maps loaded, you will need to re-load maps and reset preferences.

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    My PDA no longer seems to be functioning properly, what should I do?

    Be sure you have obtained the latest ROM upgrade for the device you are using. ROM upgrades are periodically issued by PDA manufacturers are available for free download directly from the manufacturer.

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    My PDA appears to be locked up, what should I do?

    Please follow these instructions.

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    My receiver worked, however, now I do not see any data scrolling in the program.

    If your receiver communicates with your PDA when you manually test it, please delete the file RMClog.txt.

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    Can I install the program to an external flash memory card?

    The TeleType GPS program needs to be installed directly on the main memory of the handheld computer. Maps may be stored on external storage devices such as flash cards and hard drives.

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    When I try to install the program or maps nothing happens, or the system appears to lock up, what's wrong?

    Most likely there is a conflict among resources the program is using. Disable Norton Anti-virus and try again.

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    My PDA appears to be locked up, not saving my Bluetooth COM port settings, or otherwise not responding properly when I activate the TeleType program. How can I correct the situation?

    Most likely there is (or was) a conflict in either software or hardware that has caused the PDA registry files to become corrupt. Click here for detailed instructions.

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    Why can't I assign TeleType GPS tasks to buttons on my Pocket PC?

    You might need to release the manufacture default button function first within Start/Settings/Personal/Buttons.

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    How can I conserve battery power when using the iPAQ?

    Set the Backlight display to OFF or set time (seconds or minutes) to turn off backlight if device is not used. You can also adjust the brightness for the power usage.

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    Using a PDA (such as iPAQ) when I tap on File or View menu the menus remain on the screen, they fail to disappear. What is wrong?

    Your PDA has almost run out of memory. Please remove files and/or assign more memory to program rather than storage.

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    Using the HP Jornada 720 it appears that the Route menu is missing. What's wrong?

    Move the floating scale bar menu down a level to expose the Route menu.

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    I have no speed indicator and/or the date appears wrong in my GPS data display, and/or the position arrow fails to rotate on my map. What's wrong?

    Most likely you have used the GPS Advanced Utility (#8040), often used to turn WAAS on/off, and you have inadvertently set at least one string value to zero. When using the TeleType GPS application for navigation and tracking all values must be greater than zero. Use the GPS Advanced Utility to set all values to at least "1".

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    When I select "head up" I lose detail in the map. What's wrong?

    At pre-determined zoom levels, the TeleType software drops details to conserve CPU memory which therefore enables map rotation and screen redraw to be fast.

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    When I use TeleType to create a route, I get different results than what I would expect. How can I have more control to make the route come out the way I prefer?

    Using TeleType to route a familiar route, such as from your home to your office, you will find that manually adding waypoint(s) to the route will allow you to customize the resulting route to your preference. A waypoint is a user defined point that forces the program to create a route through this point.

    To create a waypoint, simply zoom in a little, so you can see local streets. For PC right-click on the place where you want your waypoint to be, select “Add Waypoint”. For Pocket PC click on the place where you want your waypoint to be, select “Add To Waypoints”. To place a waypoint by using the address of the place, select from the Tools Menu “Find”, then “Address”. Enter the address, then press “Find”, highlight the correct address, then press “Go To”. After you press “Go To” the map with the waypoint appears on the screen and the waypoint is automatically added to you route. Repeat one of the procedures for as many times as you need. After that select “Waypoints…” from Tools Menu. In the left window click once on the “general.way” and make sure the “Default File” box is checked. Click the button “route”, the desired route will be displayed. To learn more about the waypoints, see “Creating Waypoints” in the Help Menu.

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    After I close the program my hardware buttons are still locked to it. What can I do?

    In most cases, the program is not actually closed. Clicking the X in the top right de-activates the program, but does not close it. Activate the program again and tap File>Exit. The hardware buttons should now be functioning as usual.

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    I receive error message or unable to install the compact flash gps driver to my laptop or tablet xp. How can I resolve?

    Go to Device Manager, Hardware, be sure the CF card is not trying to be installed in Comm 1 or Comm 3 as those ports are normally taken by other built-in devices and cause conflicts. You will most likely see an exclamation sign next to the port in use. You need to resolve the conflict such that the comm port that is assigned by Windows to the TeleType GPS CF card appears without an exclamation sign. Please also see instructions .

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    When I set ETA as a corner window, I don't see my Estimated Time of Arrival. Is it working?

    During street navigation, the Estimated Time of Arrival can be viewed via the expanded navigation panel. To activate the navigation panel go to Tools>Nav and check the box next to "Show Navigation Panel". Expand the panel by clicking on the arrow in the panel's upper righthand corner.

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    How can I remove the TeleType icon that appears on the "Today" background screen?

    This is a feature that allows the program to be activated directly from the PDA main "home" screen. To remove the logo go to Settings > Today > Items. uncheck what you do not want.

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    While attempting to connect my Pocket PC to Bluetooth GPS receiver "Invalid Card" message appears. What's wrong?

    Most likely there is a comm port conflict with a modem card. Configure TeleType to use the Bluetooth port rather than allowing the program to search for available serial ports. Procedure: Launch TeleType, go to Tools, GPS Status, Status screen and select the correct port for Bluetooth (not for modem card) then quit TeleType, relaunch. (Note: Bluetooth port varies by Pocket PC model, check BT manager on your Pocket PC for details).

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    How do I change the COM port that my GPS receiver is running on?

    Go to My Computer --> Control Panel --> System. Under System Properties, click on the Hardware tab. Under the Hardware tab, click on the Device Manager button. You will see a list of devices. Under “Ports”, you will see your device. Right click on your device. Go to “Properties” and click on the tab “Port settings”. Click on the “Advanced” button. Next to “COM Port Number”, you will see a list box with a list of COM port numbers. If you are not aware of any device using a certain port, for instance COM2, select the port you wish to change to. In some cases, it may say that the selected port is in use. If this is the case, try a different port.

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    I am upgrading my software to the latest version of TeleType Pro. Prior to installing the latest version to my PDA , how do I remove the old TeleType Pro from my PDA?

    On your PDA, go to the Start menu and go to Settings. Open the System tab, and press "Remove Programs". Select "TeleType GPS" and press "Remove". Once the old version of TeleType Pro has been removed from your PDA, you can now install the latest version of TeleType Pro.

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    I get an active sync error installing TeleType Pro under Vista. How do I fix the problem?

    Install the Vista equivalent to active sync called "Microsoft Windows Mobile Device Center".

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    FLEET TRACKING

    I want to track boats anywhere they travel, what product do I need?

    The best product is the SatelliteTracker #1405. The product includes central station software, maps, and the tracking device.

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    How do I get my Passive Tracker software to work with the TeleType GPS software?

    You will need the download.dll file. Just install it into your "C:\Program Files\Gps" directory and you're all set.

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    What are private IP addresses?

    The Internet Assigned Numbers Authority (IANA) has reserved the following three blocks of the IP address space for private internets (local networks): 10.0.0.0 - 10.255.255.255 172.16.0.0 - 172.31.255.255 192.168.0.0 - 192.168.255.255 As a result, you still will not be able to track the phone. All of our customers who have a nextel have "65" as the first number in the IP block, which is a valid public IP. Please get your Nextel an IP that does not start with 10, 172, or 192, and you should be all set.

    • How do I set up my Motorola i730 to automatically start TeleType GPS when it is powered on?

      To autostart TeleType GPS when the phone is powered on, do the following:

    • Press the Menu button
    • Scroll to Settings and press OK button
    • Scroll to Personalize and press OK button
    • Use the down arrow key (located below the "OK" button) to scroll down to "Power Up", and press OK button
    • Use the right arrow key (located to the the right of the "OK" button) to scroll through until our program is highlighted.
    • When our program is highlighted, select "OK". Press the red hang-up button (located at five o'clock to the "OK" button)

    The TeleType GPS application will now start each time the phone is turned on. Try turning you phone off and then on. The TeleType GPS application will be on the screen. Press the "hang-up" button twice to put the application in the background.

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    ERROR MESSAGES

    The TeleType GPS program crashes when you select "Transfer to PDA."

    If you are having issues with program crashing when you try to transfer maps, please delete the file "rapi.dll" in the folder "C:\Program Files\GPS". This will only affect customers who have updated to Microsoft Activesync 3.7, and does not affect users of Activesync 3.5. Customers with ActiveSync 3.7.1, may need to contact TeleType if you are having trouble transfering maps. A fix is available.

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    The TeleType GPS program fails to launch, giving error RAPI.DLL cannot be found, what's wrong?

    Please see answer under "Installation" - click here. Upgrading to the latest version should also fix this problem.

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    When I try to activate the TeleType GPS program on my desktop/laptop system I get illegal operation or the program hangs up. What's wrong?

    This is indicative of being behind a firewall or using Norton Anti-Virus/Firewall. Download Track.dll file. Replace the existing Track.dll file found under C:/Program Files/GPS with the file from link above. This downloaded file is in .zip format, extract the file before you place it in the GPS folder.

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    When I try to open the GPS program on my desktop, I get the following error message: "GPS has caused an error in DIBENG.DLL. GPS will now close". What should I do?

    Most likely you need to download a new driver for your monitor. Contact your monitor vendor for the latest driver.

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    When I start the TeleType GPS application on my Desktop computer I get a VCOMM error. What's wrong?

    Your computer is locking up the serial port (which TeleType GPS is attempting to access). Remedy: Hold Shift Key while launching the TeleType GPS software. This will allow you to activate the TeleType GPS program in "Safe Mode" which denies access to the serial port. You will not be able to use a GPS receiver when operating in this mode.

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    When I attempt to run the TeleType application on my iPAQ I get an error message that GPS port cannot be found. What's wrong?

    Insure that the iPAQ expansion sleeve is properly seated on the iPAQ. Often times the iPAQ may appear to be fully seated but in reality it is not, therefore the TeleType application is unable to recognize that the GPS is inserted into the sleeve.

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    My Pocket PC is unable to complete a routing request and it seems to operate very slowly. What's wrong?

    Most likely you have run very low on memory. Note that you should have 15 megabytes of free space AFTER you have launched the TeleType GPS application and loaded into view the maps you are using.

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    I want to open the Desktop version of TeleType GPS without connecting to my Bluetooth GPS Receiver. How do I do this?

    To turn off automatic connection to the Bluetooth GPS Receiver, hold down the shift key on your keyboard when you start up the software.

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    MAPS

    Are new maps compatible with old versions of the program?

    No, new maps are only guaranteed to work with the latest version of the program. It is not recommended to use an old program with new maps or a new program with old maps. All Maps are updated at the same time as the TeleType Program.

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    Is there a master index of all the map files so I can know which maps to load?

    A Master index for the maps is no longer required. You can load maps for an area by using the Load in View function. To use this function, select File->Load->Load in View->Street Maps.

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    How can I import maps from other sources into the TeleType GPS?

    You can scan your own maps and use the TeleType GPS Geocoder Utility to import the maps into the TeleType application.

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    I put maps on my storage card inside a folder called My Documents yet I still can't access the files from the TeleType GPS program, what should I do?

    To load marine or topographical maps from the My Documents folder on the storage card, you need to navigate to the correct folder. Tap on the yellow folder icon in the bottom left hand corner until you see "My Pocket PC" above the folder list. Then tap on the folder for your storage card, and then on My Documents. You will then see all the files in the My Documents folder on your storage card.

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    When I load the maps into my computer, after I close the program and run it again, all the information of the maps that I had loaded disappear. I have to load the maps again. What should I do?

    Go to "Start" menu of your computer and search for the file called "gps.init". You might find two gps.init files under C:\Program Files\Gps and under C:\Windows. Delete both files. The GPS.init file will automatically be regenerated when you restart the TeleType GPS application. You will need to re-load previously loaded maps and reset preferences initially.

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    Preference settings are not getting "remembered" when I start the TeleType application. What's wrong?

    See question above regarding having more than one GPS.init file. If you still have trouble, then most likely you are attempting to run the TeleType GPS program from a locked storage card. Exit the TeleType GPS application, remove the storage card, unlock the card, replace the card, and restart the TeleType GPS application. You will need to re-load previously loaded maps and reset preferences initially.

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    I'm attempting to import a scanned map and I get an error "incorrectly formed html", what's wrong?

    Use File Load, then select file type to be "Images" not "HTML". Scanned images are actually read using the bmp file. HTML is reserved strictly for use in converting Internet based routing to TeleType GPS waypoint files.

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    How can the best results be obtained when searching for addresses?

    1. Use just the street name, leave off Dr., Ave., etc (do not even spell out Drive - because it might be looking for Dr. or Dr).
    2. Leave out the place name if you don't find the address you are looking for - sometimes place names are different than what you would expect (due to Post Office coding).

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    When I zoom in or out, I see a message saying "Automatic Zoom Refresh". What does this mean?

    This message comes up when Head Up mode is selected. This will return the view to a certain zoom level after 15 seconds when you zoom in or out. To turn off this feature, uncheck the Head Up feature in the Navigation tab in the Preferences window

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    I finished with my routing request, how can I remove the display at the bottom of the screen indicating distance to next turn, etc.?

    Select Tools>Navigation>None.

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    How do I find the location of an airport?

    Go to the tools menu and select Find... Select the Yellow Pages Radio button. Set the dropdown box to airports and follow normal search rules. This data only shows the location of the airports but contains no information for flight navigation. Pilots will prefer to purchase our aviation products, which contain detailed information such as communication frequencies and airport characteristics.

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    How do I do a hard (factory) reset on my PDA?

    Click here for instructions on how to do a hard reset on most PDAs.

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    I can see the address on the TeleType software, yet when I try to search for the address, the program tells me it cannot be found. What's wrong?

    Take advantage of wild card search. Example: If searching for an address on North River View Ave nue, enter "*River" rather than "North River View Ave".

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    How can I report a program bug or map problem?

    Please submit all details using the appropriate form: Program Trouble Report, Map Trouble Report, an engineer will review your submission and contact you directly.

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    Where do I get the topographical maps from, and how would I use them?

    Topographical maps are available for free at the Microsoft TerraServer website.

    Documentation for using Microsoft TerraServer maps with the TeleType GPS software can be found here.

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    How do I use non-TeleType maps with the TeleType software?

    Please see documentation for Importing/Scanning/Geocoding Maps.

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    When I try to load a tiff image with the GeoTiff import utility on my Pocket PC, only a black screen appears. What's wrong?

    Some GeoTIFF files will be too large to view using a PDA and Pocket PC. The error will usually result in a black screen loading where your map should be. If this occurs, the user will need to need to manually cut and re-encode the GeoTIFF file. We recommend using this website. The following link will provide you with information on how to perform this manual cutting and re-encoding, as well as the program necessary to do this operation.

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    Can I use the categories to narrow my Yellow Pages / POI searches?

    You may use these categories in the United States, but due to our provider's current category heirarchy, the categories are not useable to narrow down POI searches in Europe. We are working with our provider to implement a similar category search as in the United States for European POIs.

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    Can I rename my ttm (map) files?

    NO! If you rename your ttm files you will not be able to auto-load maps.

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    The Brazil maps appear to off by a few feet. How can this be fixed?

    You will need to adjust your 'Defined Datum' settings on your device:

    1. Start the TeleType GPS Program on your device.

    2. Go to the 'Tools' button located on the bottom part of the screen, and tap it.

    3. Select the 'Datum' Tab

    4. Change the DX & DY settings to:

    Dx -13 meters
    Dy 75 meters

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    LAPTOP USE

    How can I disable a card that may be conflicting with the TeleType GPS card?

    Follow these step by step instructions.

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    How can I verify that my laptop is receiving GPS data stream?

    Follow these instructions to test whether your GPS hardware is "communicating" to your GPS program when using a laptop.

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    I have used other GPS receivers on my laptop. How can I make my new receiver work on my laptop?

    Sometimes if you have used a variety of GPS receivers and software, there could be conflict of some program files. Uninstall the TeleType GPS program. Use "regedit" to search for all occurrences of "GPS" in the registry. Delete all occurrences except for the PC Card enumeration (driver)*. Reinstall TeleType GPS program. *PC-Card driver will only be an issue if using the wireless GPS PC card solution.

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    I am not getting signals from my serial based GPS on my laptop, what should I check?

    Determine the serial port that your laptop is using for your GPS. Typically the port is Comm1 but sometimes laptops default to other Comm ports. To find the correct comm port, select Control Panel/System/Hardware/Device Manager/Ports(COM &LPT). Note the number of the COM port in use. Assign the same port number for the serial port in the GPS program.

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    Where can I download INF files when I install the GPS receiver on my laptop?

    Please go to http://www.teletype.com/pages/support.html, click "FREE Downloads", and select the INF file from the "Drivers" section.

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    My laptop fails to recognize the GPS wireless (CF or PCMCIA) card. What's wrong?

    Some laptops use a pseudo communications port. You need to de-activate that port and activate the card using the PCMCIA port instead. Step by step directions.

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    How should I configure my laptop to be able to use the PCMCIA serial GPS?

    Please see detailed information.

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    When I attempt to install the TeleType GPS Compact Flash GPS I get a Windows error message asking me to locate .inf files. Where are the driver files (.inf files) for use with Windows XP and Windows 2000 located?

    Select the appropriate .inf file from this page.
    Bypassing .INF installation - Follow these instructions if your system is unable to accept the .inf files.

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    It appears that my laptop has an IRQ conflict with the COM port that is being used by the GPS. How can I use the GPS?

    Use the Device Manager to Disable Modem or other COM Ports in use.

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    AVIATION

    Where can I find out what US Aviation map I need to load?

    The US aviation maps are divided in Region (eg. Northeastern USA). To find out which states are included in a particular region, please see the index file "us_aviation_index.pdf" within the folder "Aviation Index" on the TeleType GPS CD. OR, click US Aviation Map Index.

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    Why does the navigation bar still display speed in "knots" even though I changed the setting to "mph" by selecting View > Preference > Unit?

    Make sure that you reset the unit with live GPS connection. If there is no GPS data coming through, the display won't change even if you select another unit in View/Show Preference/Unit.

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    MARINE

    Is there documentation available for the Marine Chart Enabler?

    Yes, the documentation for our Marine Chart Enabler can be found on our Technical Support page, or you can click here.

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    Why can't I see anything except brown land when I have marine vector maps loaded?

    This is most likely caused by your marine display settings. This may be resolved by going to the Marine menu and then selecting Preferences. Select the objects you would like to be displayed and then the detail level with the slider.

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    SPECIAL USE

    How do I print a trace I had saved on the PDA?

    Follow the procedure below to save a trace on your PDA and then print it on your PC.
    1. Save the trace by selecting File->Save Trace
    2. Put your PDA in the cradle and synchronize it with your PC
    3. Open My Computer and double-click on Mobile Device
    4. Copy the *.ttm file from the PDA to a directory on your PC
    5. Open the TeleType software and load the trace by selecting File->Load->Load Maps and then selecting the trace you copied to your PC
    6. Once you have the trace loaded and centered in the screen, take a screenshot by pressing the Print Screen key on your keyboard
    7. Open Microsoft Paint
    8. Select Edit->Paste to paste your screenshot into the new image
    9. To print the image, select File->Print and click OK. The image will now print

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    Does TeleType support ESRI shape files?

    We offer a set of conversion utilities that allow you to convert a subset of Mid/Mif formatted data into the proprietary TeleType Map (.ttm) format. See Vector to TTM converter with samples.

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    Can I use TeleType GPS receivers with ESRI ArcPad?

    Yes, TeleType GPS receivers support ESRI's ArcPad program. While the TeleType GPS software is included with the wireless receivers, such as WorldNavigator, the software is not required for use with ESRI software. Note that ESRI has confirmed that ArcPad 5.0.1 supports the TeleType receivers to fix a position, while ArcPad 6 will support TeleType receivers for both position fix and data capture. See how the U.S. National Park Service uses this combination to fight fires and more...click here for details. Read a user testimonial from Iowa Dept. of Natural Resources.

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    Which NMEA Data Strings does TeleType GPS Software Read?

    The TeleType software reads the GGA and RMC data strings from any NMEA v2.0 device.

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    How do I install/use the TeleType GeoTIFF Utility (#3063)?

    Documentation for our GeoTIFF Utility can be found here.

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    The TeleType GPS street maps don't align with my maps when I'm using the GeoTIFF utility. How can I fix this?

    Maps produced from scanned paper maps may lose the projection accuracy of digitized maps, and not match up with the TeleType GPS street maps. As a result, there may be an offset when trying to view TeleType GPS street maps with scanned paper maps.

    To fix this, you can either enter defined datum values (View>Preference>Display tab) that would fix the offset, or you could find a set of digitized maps online.

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    I can't access an internet function such as live weather, or traffic eventhough I have internet access. What is wrong?

    Most likely you have a firewall setting that is prohibiting the TeleType application from accessing the internet. Configure the firewall to allow TeleType access to the internet.

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    I have noticed that Microsoft Terra Server Maps do not take into account the curvature of the Earth. Is there any way I can correct this?

    The Terra server topographic and aerial maps do not take into account the curvature of the earth and therefore may appear distorted or unable to align perfectly among themselves. This is most notable when using multiple contiguous Terra Server maps in the TeleType GPS application. By contrast, the TeleType application does take into account the curvature of the earth so the application is more precise than the Terra Server maps can display by default. By contrast, using the TeleType GPS Geocoder program (Product #3059) will allow you to code and import Terra Server maps, as well as any other digital map you wish to use with the TeleType GPS application to effectively eliminate distortion.

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    I have an idea for a great new feature, will you implement it?

    We are continually updating the TeleType GPS software. We are expanding map coverage areas and adding new navigation and vehicle tracking features. We are always interested in learning about our customer's needs. Drop us an Return to Top

    UPGRADES

    How do I obtain an upgrade?

    Registered users of the TeleType GPS software can purchase upgrades via our webstore click on Upgrades. To expedite the ordering process you can contact info@teletype.com to obtain your customer id number.

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    How can I register my product?

    Please fill out the product registration form.

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    What version of the software must I have to upgrade to the latest version?

    To upgrade to our latest version, the only requirement is that you are the officially registered individual for the original purchase. You can purchase an upgrade from older versions, even those that are several years old without penalty.

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    The Synthesized Voice feature of the software stopped working after I upgraded. What can I do?

    Use the utility fix found under our free downloads section of our technical support. There is one for Pocket PC and there is one for Win32.

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    SUPPORT

    What is your support policy?

    TeleType supports only the latest release via phone, email, and live chat. Older versions must be upgraded to receive technical support.

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    I am using a TeleType product that requires an Internet connection. My computer is connected, but I am unable to receive any information from servers relevant to the TeleType product (i.e. weather maps, traffic maps, tracking, etc.). If I have followed all of the documentation correctly, what could be wrong?

    Most likely, your Internet connection is firewalled. Please see your firewall settings to allow the reception of information for your TeleType product.

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